Help Center • FAQ
Build-A-Brand Worldwide Frequently Asked Questions
This is your go-to knowledge base for how to build a brand, launch high-converting websites & funnels, centralize CRM and conversations, send email/SMS, run automations, collect payments, and measure growth all inside Build-A-Brand Worldwide.
?How can Build-A-Brand’s CRM help me manage customers?
Our CRM keeps every lead, conversation, and deal stage in one place so no one slips through the cracks.
- Pipelines visualize deals from new lead → booked call → closed sale.
- Contact timelines show every text, call, email, and note.
- Tasks & reminders make follow-up automatic.
Why it matters: Faster responses, cleaner hand offs, and a professional client experience.
?Do you include an SEO friendly website builder?
You can build fast pages with clean HTML, metadata, schema, and forms tied directly to the CRM.
- Custom domains, SSL, sitemaps, and basic redirects.
- Forms/surveys push contacts and tags to your CRM.
Why it matters: Rank better and turn visitors into qualified conversations automatically.
?What are funnels and when should I use them vs. a website?
Funnels remove distractions and drive a single action (opt-in, book, or buy) with upsells and simple analytics.
- Great for ads, launches, and lead magnets.
- Page variants to A/B test headlines, offers, and forms.
Why it matters: Higher conversion rate and clearer revenue per visitor.
?Can I send automated email sequences?
Build welcome, nurture, or post-purchase sequences with delays, conditions, tags, and goal steps.
- Drag-and-drop emails with templates and personalization.
- Open/click tracking and segment filters.
Why it matters: Stay top of mind and move leads to booked calls without manual chasing.
?How does SMS help my follow-up?
Use opt-in compliant texts for confirmations, reminders, and quick replies, all logged to the contact.
- Missed-call text back, two-way conversations in one inbox.
- Opt-out & compliance controls included.
Why it matters: Texts are read fast; your no-show rate and response times improve.
?Do you offer calendars and bookings?
Create 1:1, round-robin, or paid appointments with confirmations and reminders.
- Sync with internal pipelines; create tasks automatically.
Why it matters: Fewer back and forth messages and better show rates.
?Can I request and manage reviews?
Yes — send review requests via email/SMS, track responses, and showcase testimonials on pages.
Why it matters: Social proof boosts conversion and local SEO.
?What payment options are supported?
Connect Stripe (and PayPal where available) to accept one-time payments, invoices, and subscriptions.
Revenue and receipts tie back to the contact and deal.
Why it matters: Sales, billing, and CRM live together for clean reporting.
?Can I host memberships or courses?
Yes — create gated lessons, drip content, and recurring subscriptions with member access.
Why it matters: Turn expertise into recurring revenue without a separate platform.
?Do you include a social media planner?
Plan and publish content to supported social channels and tie posts to funnels and tracked links.
Why it matters: See how social activity contributes to traffic and leads.
?What can automations do for me?
Trigger actions on form submits, link clicks, purchases, or pipeline moves: send emails/SMS, assign tasks, and update deals.
Why it matters: Consistent follow-up and fewer manual steps.
?Do I get analytics and attribution?
View funnel conversion, bookings, revenue, and source data so you can double down on what works.
Why it matters: Clear decisions instead of guessing.
?What plans do you offer?
Transparent monthly subscriptions; start simple and upgrade as you grow.
Why it matters: Keep costs predictable while you scale.
?What support comes with the software?
In-app help, docs, training videos, and a support inbox. We also offer strategy calls and done for you services.
Why it matters: Learn quickly and keep moving.
?Can I auto-assign new leads to a pipeline and owner?
Yes — use a workflow trigger to create a deal, set the stage, and assign to the right user or round-robin.
Why it matters: Zero lag from capture to first touch.
?How do I improve page speed and SEO?
Use compressed images, lazy load media, add titles/descriptions, and include FAQ/Organization JSON-LD where appropriate.
Why it matters: Faster pages rank and convert better.
?Can I sell products, upsells, and subscriptions in a funnel?
Yes — build product steps with order bumps, one-click upsells, and subscription options connected to your gateway.
Why it matters: Increase average order value without extra apps.
?Is email and SMS usage billed separately?
Yes — sending costs are usage-based by provider/region. You’ll see transparent rates in your billing panel.
Why it matters: Pay only for what you send, at clear rates.
?How do I reduce no-shows for appointments?
Enable reminder sequences via email/SMS, include reschedule links, and add deposits for high demand slots.
Why it matters: Higher show rates = more revenue per booking.
?Can I display reviews on my website and funnels?
Yes — embed widgets or add testimonials blocks tied to your collected reviews.
Why it matters: Trust signals close the gap from interest to action.
?Can I import my contacts and products?
Import CSVs for contacts and offers; map fields and tags so your automations fire correctly.
Why it matters: Start with clean data and accurate segments.
?Do I keep control of my domains and email?
Yes — we recommend keeping domains at your registrar and connecting via DNS. Use your branded email provider and connect for sending.
Why it matters: You retain ownership and portability.
?How do I capture more leads from my pages?
Use short forms, sticky CTAs, exit captures, and lead magnets. Tag contacts and route to a follow-up workflow.
Why it matters: More leads with the same traffic.
?Can I trigger automations when a deal moves stages?
Yes — stage change triggers can send emails/SMS, notify reps, set tasks, or move to the next pipeline.
Why it matters: Keep momentum from first touch to closed won.
?How do I improve email deliverability?
Authenticate sending domains (SPF/DKIM), warm up new lists, segment by engagement, and avoid link stuffed templates.
Why it matters: Better inboxing = better ROI.
?What about SMS compliance and opt-outs?
Use consent language, honor STOP/HELP keywords, and keep records. The system manages opt-out status automatically.
Why it matters: You stay compliant and maintain trust.
?Can I A/B test landing pages?
Yes — create variants, split traffic, and compare conversion before promoting a winner.
Why it matters: Incremental gains add up quickly.
?Do you support schema markup like FAQ and Organization?
Yes — add JSON-LD blocks to eligible pages (FAQ, Organization, Product, Breadcrumb). Keep it accurate to on-page content.
Why it matters: Rich results can improve visibility and CTR.
?Where do my messages live?
All email, SMS, and chat show up in a single conversations inbox tied to the contact record.
Why it matters: Full context for every reply.
?Can I send different follow-ups based on link clicks or tags?
Yes — branch workflows on conditions (clicked, visited, booked, purchased, has tag) and tailor the path.
Why it matters: Relevance increases response and sales.
?Do you support invoices and recurring billing?
Create branded invoices and subscriptions through your connected gateway; track payments per contact.
Why it matters: Predictable cash flow and fewer manual reconciliations.
?Can I drip course content and protect downloads?
Yes — schedule lesson releases, require login, and gate files by membership level.
Why it matters: Better completion rates and member retention.
?Can I queue posts and reuse evergreen content?
Plan posts on a calendar and recycle top content. Use UTM links to attribute traffic and leads.
Why it matters: Stay consistent without reinventing the wheel.
?Should I target “how to build a brand” keywords on my site?
Yes — create helpful pages that answer search intent (guides, FAQs, checklists) and link them to relevant offers.
Why it matters: Capture discovery traffic and convert it into subscribers and calls.
?How do I onboard new leads smoothly?
Trigger a welcome sequence, assign an owner, and send a calendar link. Add tasks for your team to review fit.
Why it matters: First impressions drive lifetime value.
?Can I see revenue by source or campaign?
Track deals and orders with source/UTM fields to break down revenue in reports.
Why it matters: Spend where it returns.
?Can you migrate me from my current tools?
Yes — sites, funnels, lists, products, and basic automations can be moved with a scoped service.
Why it matters: Keep momentum while consolidating costs.
?Is there a mobile app?
Yes — manage conversations, tasks, and notifications on the go.
Why it matters: Faster replies win more deals.
?Do you offer training and documentation?
Yes — video tutorials, help docs, and guided checklists are included, plus optional live sessions.
Why it matters: Ramp your team without slowing down.
?Can forms add tags and custom fields automatically?
Yes — map fields, apply tags, and trigger workflows when a form submits.
Why it matters: Clean data powers better targeting.
?Do pages include SSL and basic security?
Yes — SSL is enabled on connected domains and pages follow modern best practices.
Why it matters: Trust and browser compatibility.
?Can I save email templates for my team?
Yes — save brand-safe templates and share across users and campaigns.
Why it matters: Consistency and speed.
?Do you support multiple users and roles?
Yes — invite users, set permissions, and assign leads, calendars, and pipelines.
Why it matters: Right access for the right people.
?How do I handle taxes on orders?
Configure tax settings in your gateway or order forms as needed; consult your accountant for rates.
Why it matters: Stay compliant while you scale.
?Can I confirm bookings by SMS and email?
Yes — send both instantly with follow-up reminders at set intervals.
Why it matters: Customers get what they need in their preferred channel.
?How do I segment contacts for better targeting?
Use tags, custom fields, and last activity to build smart lists for email/SMS and ads.
Why it matters: Relevance drives conversion.
?Can I track campaign performance over time?
Yes — compare sends, opens, clicks, replies, bookings, and revenue attributed to each campaign.
Why it matters: Keep what works, fix what doesn’t.
?Can I keep my brand styles across pages and emails?
Yes — set fonts/colors once, reuse blocks, and save brand components.
Why it matters: Cohesive brand = more trust.
?Do you offer done-for-you builds and audits?
Yes — strategy calls, site/funnel builds, automations, and migrations are available as scoped services.
Why it matters: Launch faster with expert setup.
?Can I change plans or cancel?
Yes — switch tiers as you grow or pause/cancel from your billing panel according to your term.
Why it matters: Flexibility as your brand scales.