Terms & Conditions

Last Updated: September 4, 2025

1. Introduction

Welcome to Build-A-Brand Worldwide LLC (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) constitute a legally binding agreement governing your access to and use of our proprietary software platform and personalized coaching/consulting services (collectively, the “Services”) provided via www.buildabrandworldwide.com (the “Website”). The Services are delivered through a robust, industry-leading, white-label platform to empower businesses to achieve sustainable online growth. By accessing or using the Services, you agree to be bound by these Terms. Build-A-Brand Worldwide LLC is registered in the State of Georgia and operates nationally (including Arizona). We may update these Terms from time to time; your continued use constitutes acceptance of any changes.

2. Account and Access

2.1 Account Creation

Access to certain Services requires an individual account. We will provide the onboarding process and technical setup instructions upon engagement. You must provide accurate, complete information and keep it current.

2.2 Account Ownership

The person accepting these Terms is the account owner unless acting on behalf of a business entity, in which case the entity is the owner. Access and use rights are defined by these Terms and any individualized service agreement you execute with us.

2.3 Login Credentials

We will issue credentials to access your account. You are solely responsible for maintaining confidentiality and for all activity under your account. Notify us immediately of any unauthorized use. Implement reasonable security measures to safeguard access.

2.4 Data Security

We use commercially reasonable administrative, technical, and physical safeguards. However, no system is perfectly secure and we cannot guarantee absolute security. You acknowledge inherent risks of transmission/storage and agree we are not liable for unauthorized access except in cases of our gross negligence or willful misconduct.

2.5 Age Restrictions

You must be at least 18 years old and have legal capacity to contract. If acting for a business, you warrant you have authority to bind that entity.

3. User Conduct

You agree to use the Website and Services only for lawful, ethical purposes. Without limitation, you will not:

• Use the Services for any illegal activity (e.g., fraud, money laundering, distribution of illegal content).
• Engage in spamming or unsolicited communications (email, SMS, social messaging, calls).
• Infringe intellectual property rights or misappropriate proprietary information.
• Bypass security, probe or scan systems, or exploit vulnerabilities.
• Violate privacy, data protection, export control, or other applicable laws.
• Introduce malware or malicious code; interfere with or disrupt the Services.
• Impersonate any person or entity or misrepresent affiliation with us.
• Collect/store sensitive personal data without proper legal basis and consent.
• Promote or facilitate illegal or harmful activities.

4. White-Label Considerations & Third-Party Terms

Our platform is delivered through a white-label relationship with GoHighLevel, Inc. (“GHL”). Some functionalities rely on or integrate with third-party providers (including GHL, Twilio, Stripe, Google Cloud, OpenAI, ElevenLabs, and others). Your use of the Services is also subject to applicable third-party terms and privacy policies (e.g., GHL Terms of Service and Privacy Policy; Stripe Services Agreement and Privacy Policy; carrier/A2P policies). Build-A-Brand Worldwide LLC is your contractual counterparty and sole point of contact for Services provided under our brand. You agree to comply with any Minimum Advertised Price (MAP) policies and any restrictions set by such third parties (including prohibitions on resale of “lifetime” access for one-time fees where restricted).

5. Account Suspension, Termination & Data Retention

We may suspend or terminate your account, with or without notice, for violations of these Terms, non-payment, abuse, suspected fraud, unlawful activity, or risk to the platform or community. Upon termination, access ceases immediately and fees already paid are non-refundable except as required by law or explicitly stated in a written agreement. We may retain data for a reasonable backup/archival period, after which data may be permanently deleted. We are not obligated to provide data exports upon or after termination unless required by law or expressly agreed in writing. We may monitor and audit use to ensure compliance and protect the platform.

6. Services & Fees

6.1 Service Descriptions

Software Platform: Access to a comprehensive, white-label business growth platform including (without limitation) CRM, automations, websites, funnels, calendars, pipelines, forms, email/SMS marketing, telephony, analytics, reporting, and integrations. Details, features, and limitations are documented in support materials and may change without notice.
Coaching & Consulting: Personalized strategic guidance on brand, offers, funnels, tech stack, and AI/automation. Scope, deliverables, cadence, and communications are defined in your individualized service agreement; modifications require written amendment.

6.2 Pricing

Pricing is published on our Website or specified in your service agreement and is exclusive of taxes (sales/use/VAT). We may change pricing with at least thirty (30) days’ advance notice for existing subscribers unless otherwise provided in your written agreement.

6.3 Payment Terms

Fees are billed via Stripe. You authorize us and Stripe to charge all fees to your payment method on file. All fees are non-refundable unless required by law or expressly stated otherwise in a written agreement.

6.4 Account Suspension for Non-Payment

Accounts may be automatically suspended five (5) calendar days after the invoice due date if unpaid.

6.5 Late Fees

Late fee of $10 applies seven (7) days after due date; $25 applies at fourteen (14) days or more past due.

6.6 Reactivation

Reactivation requires payment in full of all outstanding subscription fees and late fees in one transaction. Reactivation is at our sole discretion.

6.7 Account Deletion

Accounts suspended for thirty (30) consecutive days may be permanently deleted along with associated data. We are not responsible for loss resulting from deletion.

6.8 Cancellation Policy

You may cancel at any time. Cancellation becomes effective at the end of the then-current billing cycle. We do not provide prorated refunds for unused time.

6.9 Account Transfer

You may request transfer of your sub-account to another GHL agency with thirty (30) days’ prior written notice. Fees, conditions, and procedures are set forth in your service agreement. The receiving agency must consent in writing. We may decline any transfer request.

6.10 Usage Fees (Platform-Related)

Some features incur usage fees in addition to membership. Current customer-facing usage fees are:

• Phone System: Outbound calls $0.015/min; inbound calls $0.009/min; SMS/MMS $0.009/segment
• Email: $0.0007 per email sent
• LC – Premium Triggers & Actions: $0.011 per workflow premium action
• LC Email Verification: $0.0028 per verification
• Content AI: $0.10 per 1,000 words; images $0.07 each
• Workflow AI: GPT-4 / 4o $0.04 per execution; GPT-3.5 / 4o Mini $0.02 per execution
• Conversation & Voice AI: $0.022 per message
• WhatsApp Conversations: $0.08 per conversation
• Reviews AI: $0.09 per review response
• Domain Purchase: $11.00 per domain
• Auto-Complete Address: $0.0033 per search result; $0.006 per result selection
• Funnel AI: $1.10 per use

Customers are responsible for monitoring usage; fees are charged to the payment method on file.

6.11 Additional Monthly Add-Ons (Basic plan, monthly)

• Dedicated IP — $64.90
• Ad Manager — $29
• AI Employee (Voice Agent seat) — $111
• SEO (Search Atlas) — $97
• Workflow Pro — $15
• Branded Client Portal App — $60
• WhatsApp Integration — $11
• WordPress Hosting — $14.99
• Prospecting Tool — $34
• Listings Tool — $35

For Brand Builder Pro ($333/mo), usage-based fees are subject to a 1.5× multiplier. (Monthly add-on list above reflects Basic plan customer-facing pricing.)

6.12 Domains

Domains purchased through our platform are managed within our system and cannot be transferred to an external registrar while integrated. With thirty (30) days’ written notice, domains may be released; you will then repurchase with a third-party registrar. Internal transfers may be available subject to terms and fees.

6.13 Service Changes

We may modify pricing, features, and documentation. Material changes will be noticed at least thirty (30) days in advance for existing subscribers, unless otherwise stated in a written agreement.

7. Memberships & Core Pricing

• Brand Builder Basic: $111/month — designed for solo entrepreneurs and small businesses.
• Brand Builder Pro: $333/month — designed for growing businesses with advanced needs.

Memberships renew monthly in advance via Stripe and include core platform access plus BRIX (24/7 AI assistant).

8. Payment, Refunds & Chargebacks

All fees (subscription, add-ons, usage) are billed in advance and are strictly non-refundable (including partial months, upgrades/downgrades, or unused time) except where required by law or expressly stated in a written agreement. Subscriptions auto-renew unless canceled at least five (5) business days before the next billing date through the Platform or via written request to [email protected]. Deleting your account or ceasing to use the Services does not constitute cancellation.

Unauthorized or improper chargebacks result in immediate suspension. We may pursue collection of unpaid balances and recover costs (including reasonable attorneys’ fees) as permitted by law.

9. Client Responsibilities & Compliance

• Configure workflows, domains, integrations, and compliance settings appropriately.
• Possess legal rights to all content, contacts, and data you upload or process.
• Comply with all applicable laws and industry rules, including CAN-SPAM, TCPA, GDPR/CCPA, and A2P 10DLC requirements for messaging. Inaccurate registrations may result in suspension or carrier blocking.
• Obtain valid consent for communications and honor opt-out requests promptly.

10. Intellectual Property

10.1 Our IP

All rights in the platform (excluding underlying GHL IP), documentation, designs, graphics, logos, training materials, strategies, templates, AI prompts, automations, and other materials we provide are owned by Build-A-Brand Worldwide LLC or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services as permitted by these Terms and your service agreement.

10.2 Client Content

You retain ownership of content you create or upload (“Client Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and adapt Client Content solely to provide and improve the Services.

10.3 AI-Generated Content

Subject to these Terms, you own the final human-readable output generated for you. We may use aggregated, anonymized data from AI interactions to maintain and improve Services. You are responsible for ensuring AI outputs do not infringe third-party rights and for appropriate fact-checking and compliance.

10.4 Proprietary Information & Confidentiality

Our methodologies, training, prompts, templates, code, and business information are confidential. You must not disclose or misuse this information.

10.5 Feedback

You grant us a perpetual, royalty-free right to use feedback and suggestions without obligation.

10.6 Copyright/Trademark Complaints

Report alleged IP infringement with: (i) signature of owner/agent; (ii) identification of the work; (iii) location of infringing material; (iv) contact info; (v) good-faith statement; and (vi) perjury statement of authorization to act. We may remove or disable access to disputed material.

11. AI Tools, Agents & Automation Disclaimer

AI features (content, workflows, voice/chat agents) are provided “as-is” via providers including OpenAI and ElevenLabs. We disclaim warranties of accuracy, reliability, non-infringement, or fitness for a particular purpose. AI outputs may be incorrect, incomplete, biased, or out-of-date. You must review and validate outputs prior to use. No legal, financial, or medical advice is provided by AI features.

12. Third-Party Services Disclaimer

The Services rely on third-party infrastructure (including GHL, Twilio, Stripe, Google, OpenAI). We do not warrant uninterrupted service and are not liable for downtime, outages, data loss, or other issues attributable to such providers.

13. Support, Coaching & Community

• Support tickets: typical initial response within 24–48 business hours; outages prioritized.
• BRIX AI assistant, community calls, and knowledge bases are supplementary, not SLA-guaranteed.
• Community participation (Brand Builders Network, calls, events) requires professional, respectful conduct. Abuse, harassment, or disruption may result in removal without refund.

14. Affiliate & Contractor Program

• Standard affiliate commission: 35% recurring monthly on referred accounts.
• Independent contractors on B2B deals: 35–50% depending on contract terms.
• Payouts monthly via Stripe or PayPal; fraudulent referrals, chargebacks, or early cancellations void commissions.
• No misleading claims, brand keyword bidding, or misrepresentation of Services.

15. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, goodwill, or data; or business interruption. Our aggregate liability for any claim is limited to the fees you paid to us in the three (3) months preceding the event giving rise to the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless Build-A-Brand Worldwide LLC and its owners, employees, contractors, and affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your content or data; (c) your breach of these Terms or applicable laws; (d) your use of AI features; or (e) disputes with your customers or end users.

17. Governing Law, Arbitration & Class Action Waiver

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Any dispute shall first be negotiated in good faith. If unresolved within thirty (30) days, the dispute shall be submitted to binding arbitration in Georgia under the rules of the American Arbitration Association. Class and representative actions are waived; disputes must be brought in an individual capacity only. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in courts located in Clayton County (including Riverdale), Georgia to protect intellectual property or confidential information.

18. Stripe & PayPal Disclosures

We use Stripe for payment processing; by using the Services you agree to the Stripe Services Agreement (US) and Stripe Privacy Policy. Affiliate payouts may be processed via PayPal; you agree to applicable PayPal user agreements and privacy policies.

19. Miscellaneous

• Entire Agreement. These Terms (plus any signed service agreement or order form) constitute the entire agreement and supersede prior understandings.
• Assignment. We may assign our rights/obligations; you may not assign without our prior written consent.
• Severability. If any provision is unenforceable, the remainder remains in effect.
• Waiver. Failure to enforce any provision is not a waiver of that or any other provision.
• Notices. We may provide notices via email or Website postings.
• Language. These Terms are in English; translations are for convenience only.
• Headings. Headings are for convenience and have no legal effect.
• Modifications. We may modify these Terms; material changes will be posted. Continued use after notice constitutes acceptance.
• No Agency. These Terms do not create a partnership, joint venture, or employment relationship.
• Acknowledgment. You acknowledge you have read, understand, and agree to be bound by these Terms.

20. Contact

Build-A-Brand Worldwide LLC
Email: [email protected]
Website: buildabrandworldwide.com